Session recording
Session recording involves recording what a user sees and does in an application from the perspective of their browser or mobile device. Comparing a series of sessions allows you to understand the impact of elements or mechanisms on the page or in the application and implement the necessary actions to make user interactions easier and more enjoyable. The recording process itself does not significantly affect the performance of the application and has a built-in function to mask sensitive data.
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Key benefits
Qualitative understanding – Measure the correctness of application operations not only based on quantitative metrics but also on recorded user behaviors.
Improve User Experience – Increase user satisfaction by making changes to paths, interactions, and the appearance of the application based on conclusions drawn from session recordings.
Identifying Issues – Recordings reveal specific issues in the user path, confusing interface elements, or features not working as expected.
Main Use cases
Usability Testing
Assess how users use the application. Identify bottlenecks and dead ends.
Conversion Rate Optimization
Analyze sessions that did or did not lead to conversions. Discover patterns that, if corrected, will help increase user engagement.
Verify changes to your app
Compare different versions of the interface and see how users react.
Bug investigation
Analyze sessions with errors to identify the steps leading to the problem and resolve it quickly.