Pomoc w czasie rzeczywistym
Our session capture and replay solution allows you to process the user sessions in real time. You may view the user activity as it goes. Thus you know exactly, what the users are doing and what they need to do at the moment – either it is clicking a button to confirm a transaction or clicking a link to retrieve more information.
Thanks to real time processing and replay, the users don’t have to describe what kind of problems they were experiencing – you have clear evidence and can either solve the the problem or explain the users what the next steps are.
- Help call center representatives to get insight into evidence on customers’ problems;
- Help your customers are they are having issues, right on time;
- Diagnose potential issues before they impact the conversion ratio.