Customer experience optimization
Your application is to allow users complete their objectives. The faster and smoother, the better. And the times, when a user called the customer support to complain, are gone. Now the customers can change the product.
Our CX solution lets business users improve customer satisfaction while using an application or a web page. It helps you streamline the communication and interaction with the user interface. With our solution you can see why users convert (or stop converting) and what makes them frustrated or where they get into a loop.
All the information collected by our tool is based on segments. You no longer need to waste time browsing single user data or filtering group data. Instead, you will see precisely what causes your business stall or why your customers struggle with their goals.
- See where the users spend more time than anticipated;
- Review heatmaps of the most interesting content;
- Improve customer experience for user segments.